Privacy policy

PRIVACY POLICY

Last updated: 10 October 2026

At SILVERSIN, your privacy matters to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our products, place an order, or contact us.

SILVERSIN operates an online jewelry store through Shopify and is based in India. By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for particular processing activities, we will seek that consent as required.

1. Information We Collect

We may collect the following categories of personal information, depending on how you interact with our store.

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

Order and Transaction Information

  • Products purchased, order history, quantities, and order value

  • Payment status, transaction references, and payment method details

  • Shipping, delivery, cancellation, return, and refund information

Payments may be processed by third-party payment service providers. We generally rely on those providers to handle sensitive payment credentials and do not intentionally store complete payment card details on our own systems unless expressly stated.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, approximate location derived from technical data, pages viewed, referring website, and interactions with our store. This information may be collected through Shopify and cookies or similar technologies.

Communications and Customer Support

If you contact us, we may retain the information you provide, including your email address, messages, order details, and information needed to resolve your enquiry or complaint.

Please do not send unnecessary sensitive personal information through our website or customer support channels.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Order fulfilment: Processing purchases, confirming orders, arranging shipping, and delivering products.

  • Payments and refunds: Facilitating transactions, verifying payment status, and processing cancellations or refunds.

  • Customer service: Responding to questions, resolving complaints, and assisting with orders or returns.

  • Store operations: Operating, maintaining, troubleshooting, and improving our Shopify store.

  • Security and fraud prevention: Detecting suspicious activity, protecting accounts and transactions, and preventing misuse.

  • Communication: Sending order confirmations, shipping updates, and important service announcements.

  • Marketing: Sending promotional emails or messages where permitted by applicable law and, where required, with your consent. You can unsubscribe from promotional emails using the link provided or contact us.

  • Legal compliance: Maintaining appropriate records, responding to lawful requests, and meeting applicable legal and regulatory obligations.

We will not use your personal information for purposes incompatible with the purposes disclosed to you, except as permitted by applicable law.

3. Legal Basis and Consent

We handle personal information in accordance with applicable Indian data protection and consumer protection laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force.

Depending on the activity and the law applicable to it, we may process information based on your consent, steps taken at your request to fulfil an order, compliance with legal obligations, or another lawful basis.

Where consent is required, you may withdraw it by contacting us at the email address below. Withdrawal does not affect processing that occurred lawfully before withdrawal and may affect our ability to provide certain services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to keep the store functioning and improve your shopping experience.

These technologies may be used to:

  • Remember items in your shopping cart and certain preferences.

  • Support checkout, security, and fraud prevention.

  • Understand website traffic and store performance.

  • Measure the effectiveness of advertising and marketing, where enabled.

  • Provide relevant features through Shopify or third-party applications.

Some cookies are necessary for the website to function, while others may be used for analytics or marketing. The technologies used depend on our store configuration and installed services.

You can manage available cookie preferences through our cookie banner or privacy settings, where provided. You may also adjust cookie settings in your browser. Blocking certain cookies may affect parts of the shopping experience.

For additional information about Shopify's handling of personal information, please review Shopify's privacy information at https://www.shopify.com/legal/privacy.

5. Sharing Information with Third Parties

We do not disclose personal information indiscriminately. We may share information with service providers when reasonably necessary to operate our business, fulfil orders, or comply with applicable law.

These providers may include:

Shopify: Our e-commerce platform provider, which supports our storefront, checkout, order management, and related store services.

Payment Providers: Payment gateways and processors, such as Razorpay or another provider enabled at checkout, to process payments, verify transactions, and manage refunds or payment disputes.

Shipping and Delivery Partners: Courier companies and logistics providers that need your name, contact details, and delivery address to deliver your order.

Technology and Store Applications: Providers of customer support, website analytics, email delivery, security, advertising, and other applications, if we use them.

Professional Advisers and Authorities: Legal, accounting, regulatory, law enforcement, or other authorities where disclosure is necessary or legally required.

Third-party providers may process information under their own privacy policies and contractual obligations. We encourage you to review their policies when using their services.

We do not sell personal information in exchange for money. If we enable advertising or data-sharing technologies, their use will be governed by applicable law and the privacy choices and rights available to you.

6. International Data Transfers

Some service providers, including Shopify and providers of third-party applications, may process or store personal information outside India.

Where international transfers occur, we will take the steps required by applicable law, including complying with applicable restrictions and safeguards. The countries involved may depend on the services and integrations used by our store.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, platform security features, limiting access to information where appropriate, and relying on service providers that support secure transactions and store operations.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to address security incidents in accordance with applicable legal requirements.

If a personal data breach occurs, we will make notifications to affected individuals and relevant authorities where required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer service, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary according to the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Some information may need to be retained for a longer period where required by law or necessary to establish, exercise, or defend legal claims.

9. Your Privacy Rights

Subject to applicable law,